These are the general terms and conditions of business of Petra GmbH ("Provider", "we")
Headquarters: Schumannstr. 27 60325 Frankfurt am Main
Phone: + 49 (0) 6997546240, E-Mail: support@vitayes.ch


These terms and conditions shall apply to all purchase contracts between us and our customers ("buyer", "you") with a corresponding incorporation agreement. Your own general terms and conditions will not become part of the contract, even if we do not expressly object. There are no other supplementary agreements. Please pay attention to company customers. 8 of these Conditions.


These terms and conditions shall apply to all purchase contracts between us and our customers ("buyer", "you") with a corresponding incorporation agreement. Your own general terms and conditions will not become part of the contract, even if we do not expressly object. There are no other supplementary agreements. Please pay attention to company customers. 8 of these Conditions.


Our offers for a large number of possible buyers in catalogs, brochures and on our website are non-binding, unless otherwise indicated. A contract will only come into effect on the basis of your order (request) on the one hand and our express or conclusive declaration of acceptance on the other, e.g. by sending an order confirmation or the ordered goods. If we have not accepted your order within four working days (or 14 working days for foreign deliveries) after the task, you are no longer bound to your order.


The German language is only available for the conclusion of a contract in electronic commerce - ie our Internet pages. Please search for the desired products first on our websites via the categories or the product search. By clicking on the results list, you get to the detailed information for the respective product and can put it into the virtual shopping cart in the desired number with the "shopping cart" button. You can change or delete the contents of the shopping cart. When you have all the products you have in the shopping cart, go to the "checkout". After specifying your personal data or after re-logging into an already created online customer account we will ask you for your payment request and your delivery request. Finally, you will be given the option to review all information and the purchase order again and, if necessary, correct it using the functions displayed there; The order is only triggered by pressing the button "order to pay". After this, you will immediately receive our electronic confirmation of receipt for your order, which is not a contractual declaration, but to the e-mail address you provide.

The contract will be stored by us. Only if you create and order an online customer account, you have the possibility to access the contents of these orders later. However, the general terms and conditions of business are only available on our internet pages in the current version. We therefore recommend to save our e-mails with the order confirmation permanently, as the ordered products are named, the terms and conditions valid at the time the contract is concluded.

4. PAY

(1) We offer the payment methods direct transfer, paypal, credit card and ideal; the payment will be charged on the day of receipt of the order. Depending on the extent of the order, the current purchasing and payment behavior, and a creditworthiness assessment that may have been obtained, we reserve the right to reject a desired form of payment and to offer other forms of payment.

(2) In the case of consumers, we reserve the right to ownership of the purchased item until the invoice has been paid in full. If you are an entrepreneur in the exercise of your commercial or independent professional activity, a legal person of public law or a public special fund, we retain title to the purchased item until all outstanding outstanding claims arising from the business relationship with the purchaser are settled. The corresponding security rights are transferable to third parties.

(3) You are entitled to a right of set-off only if your counterclaims have been legally established or are undisputed or acknowledged by us. In addition, you have a right of retention only if and to the extent that your counterclaim is based on the same contractual relationship.

(4) If the customer is in arrears against any payment obligations, all existing claims are immediately due.

The delivered goods remain our property until full payment has been received.


We deliver in UK within 3 to 5 working days, if not stated otherwise in the article. For deliveries to the rest of the EU and Switzerland, we need 5 to 10 working days each. If a part of the order is not available immediately, we are justifiably entitled to partial delivery, the remaining goods will be delivered without additional shipping costs.

We are entitled to withdraw from the contract if the goods ordered are not permanently available and we are not responsible for such circumstances (for example, force majeure or self-deliveries despite a timely cover transaction if we have not assumed the procurement risk). We will notify you immediately in this case and will refund any down payments made.


The statutory liability for defects shall be two years from delivery. Please contact us, our contact details are given at the beginning of these conditions.


Right of revocation: You have the right to revoke this contract within fourteen days without giving reasons. The period of revocation shall be fourteen days from the date on which you or a third party you designate, which is not the carrier, has or has taken possession of the last product. In order to exercise your right of revocation, you must inform us (Petra GmbH, Schumannstr. 27, 60325 Frankfurt am Main, phone: + 49 (0) 6997546240, e-mail: support@vitayes.de) mail, fax or e-mail) about your decision to revoke this contract. You can use the enclosed sample revocation form, but this is not required. In order to keep the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of the revocation: If you revoke this contract, we will have to pay you all the payments we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have a different type of delivery than that offered by us , most favorable standard delivery), to be returned immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has been received by us. For such repayment, we will use the same means of payment that you have used in the original transaction, unless you have expressly agreed otherwise; In no case will you be charged for these repayment fees. We can refuse the repayment until we have recovered the goods or until you have proved that you have returned the goods, whichever is earlier.

You must return the goods to us immediately or in any case no later than fourteen days from the date on which you inform us of the revocation of this contract. The deadline is respected when you send the goods before the end of the period of 14 days. We will bear within Germany the cost of the return of the goods, if you request for the return of our return (UPS) and use as intended. Otherwise, bear the immediate cost of returning the goods. They shall only be liable for any loss in value of the goods if this loss in value is attributable to the handling of the goods which is not necessary to check the quality, characteristics and functioning of the goods.

Note: The right of revocation does not apply to contracts for the delivery of sealed goods, which are not suitable for return for reasons of health or hygiene, if their seal has been removed after delivery.

Model withdrawal form
(If you want to revoke the contract, please fill out this form and return it.)
To Petra GmbH, Schumannstr. 27, 60325 Frankfurt am Main, E-Mail: support@vitayes.de
- I / we (*) hereby revoke the contract for the purchase of the following goods concluded by me / us (*): - ordered on (*) / received on (*):
- Name of the consumer (s):
- Address of the consumer (s):
- Signature of the consumer (s):
(only on paper)
- Date:
(*) Delete as appropriate.


These terms and conditions are not intended for buyers who are entrepreneurs (§ 14 BGB). Entrepreneurs are required to conclude agreements with the provider on separate company terms; only in this case the provider grants company customer conditions. The supplier is entitled to withdraw from the contract if a buyer proves to be an entrepreneur when these conditions are included.


German law applies to the exclusion of the UN purchase law and the reference norms of international private law. Imperative consumer protection regulations at the purchaser's place of residence remain unaffected.

Stand: 09/2017